Privacy Policy

Thank you for using Deligram.

Privacy is an extremely important to us and our community and we wrote this privacy policy to help you understand what information we are using about our customers & how we are keeping it safe.

How We Collect & Use Your Information

Information You Share With Us

  • Profile Information — When signing up on deligram.com, we collect your Phone Number (verified via an OTP) & your name. If you have signed up on Deligram via a third-party such as Facebook, we collect your Name & public profile photo as part of your Deligram Account Information.
  • Profile Information — Once you place an order on Deligram, your profile gets updated to include your last used Delivery Address & also the email address which you have provided for the invoice copy.
  • Location — Our website will prompt you to enter your city so that we can customize our service availability specific to the city that you are in. Once you have successfully placed an order with us, your last used Delivery Address will also be saved in the “My Addresses” tab in your profile.
  • Transaction Information — If your selected method of payment is through your bKash mobile wallet, we will collect your bKash account phone number in our transaction history. If you have selected Online Payment through your Credit or Debit card, your online payment will be processed by our secured third-party payment processor - Portwallet. We do not get access to or save any of your confidential payment information such as card number.

Information We Automatically Obtain When You Use our Products

  • Cookies & Browser Storage — A cookie is a type of information that a website puts on your computer, in order to remember something about you at a later time. When someone visits our website, we use cookies to track the number of visitors to our website and to help us to improve the overall visitor experience. These cookies do not collect or store any personally identifiable information. You may delete and block all cookies from this site, but parts of the site will not work. Our website uses cookies & browser storage to save location settings & other preferences. This also helps us to remember the products you have added to your cart without logging in.
  • We may use third parties, such as Google, to serve ads about our website over the internet. These third parties may use cookies to identify ads that may be relevant to your interest (for example, based on your recent visit to our website), to limit the number of times that you see an ad, and to measure the effectiveness of the ads. You can disable these advertising cookies by opting out at http://www.google.com/privacy_ads.html.

Information We Collect from Partners

  • Facebook Profile — If you have signed up on Deligram through Facebook, we get access to your public profile information such as Name, Profile Photo & public email address (if any). You can control what you give us access to from your Facebook Account Settings (Settings > Apps > Permissions).

How We Use the Information About Users

  • Provide, Improve and Develop the Deligram Platform — we use data to make our products easier to use. Our goal is to make shopping easy & fun. Saving your account preferences helps us to make it easier for people to shop without having to input the same data (eg. address) repeatedly for every transaction.
  • Create a Safe & Trusted Environment — we use the safest mechanisms to ensure data safety of our customers. We never share our customer data with any third-party partner that does not meet our privacy policy requirements or may abuse such data by spamming our customers. All of our data is stored in a secured cloud server.
  • Personalized Experience & Recommendations — we also use data from your browsing & transaction history to recommend products that you may like. This helps our customers to discover products that they might like from our collection of thousands of products.

Transparency, Choice & Modifying Your Information

At any moment, you may access your account information from your profile settings page on Deligram. You may also disconnect or connect your facebook profile from the settings page. If you would like to delete your account permanently from the Deligram, please send an email to help@deligram.com (please note that your past orders or transactions will not be recoverable once it is deleted & it may take upto 5 working days to process your request).

At any moment, you may access your account information from your profile settings page on Deligram. You may also disconnect or connect your facebook profile from the settings page. If you would like to delete your account permanently from the Deligram, please send an email to help@deligram.com (please note that your past orders or transactions will not be recoverable once it is deleted & it may take upto 5 working days to process your request).

Information Security

  • All of our business data, including customer transaction data, is stored in secured cloud based servers. All of our servers are protected with firewalls and enhanced protocols. If you have found any issues in our application or have any concerns regarding data security, please contact us at security@deligram.com.
  • All of your account information on your deligram customer account is protected by our One-Time-Password (OTP) generated secret access code to prevent any unauthorized access to your personal account.
  • No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information.

Our Policies Towards Children

Our goal at Deligram is to make shopping easy, however we require adult confirmation for any orders or transactions created by children below the age of 13. If our customer service agents are not able to verify the age of a customer when confirming the order, the order may not be processed.

Changes to Privacy Policy

  • This page is the most updated version of our privacy policy & our team may update this policy from time to time to improve our customer experience.
  • This policy was last updated on February 5th, 2018

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